Goal
1. A goal is a targeted value by a design team while building a quality process/product.
2. A goal can also be defined as a customer voice. What the customer is asking for or specifying.
The goal must be SMART: See S.M.A.R.T. in this dictionary.
A Goal is a targeted result of a process (design or currently running). In a service Industry, the goal can be satisfaction of the Customer. In layman language, the goal has to be achieved by doing an assignment, job, errand, etc. For example, achieving complimentry satisfaction from people eating food you have cooked. That is your goal.
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